THINGS YOU NEED TO KNOW
- You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.
FAQs
ORDERS & DELIVERY
Frequently asked questions on shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed
here will take 5-7 business days to arrive. Overseas deliveries can take any
where from 7-16 days. Delivery details will be provided in your confirmation email.
For more information about your order you can find by clicking HERE
We use all major carriers and local courier partners. You'll be asked to be select a delivery method during checkout.
I'M MISSING AN ITEM FROM MY ORDER
In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
Your order number
The name of the item you did not receive
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.
Shopping
Frequently asked questions on shopping
You can purchase an e-gift card via the accessories page on the Zanneft website. E-gift cards purchased online are not physically shipped, you will receive a confirmation email containing your Gift Card code.
No - The amount you spend will simply be deducted from your Gift Card credit. You can then use any remaining balance on a new order you place with us.
1. Enter your Promotional Code in Shopping Bag or Checkout.
2. Click “Apply.”
If your Promotional Code qualifies, your deduction will be displayed in the payment summary. To enter more than one promotional code, enter each code individually in the promotional code box and click “Apply.”
Please note that we reserve the right to cancel orders in the event that an unauthorised promotion code is used.
If you receive a promo code for use at Zanneft.com, you may redeem it in your shopping bag or on the payment page at checkout. Restrictions may apply. If you have any additional questions, please contact Customer Assistance at 404-518-3579 or via our online chat service.
To create a gift receipt, click the "Add a Gift Message" option during the checkout process. The recipient will then receive a gift receipt suppressing all merchandise pricing information.
Additionally, if you are buying multiple items, the "Add a Gift Message" checkbox must be selected next to each product in the order to suppress all pricing on the receipt.
Yes, we do. Just call our Customer Assistance line at 404-518-3579 and ask to speak with a personal shopper, who will make recommendations, provide you with product information, and answer any questions you may have.
An item I like is sold out in my size, when will you receive additional inventory?
We’re unable to determine if and when we will receive additional inventory; however, to be added to the waitlist for a product, enter your email address on the product page in the field provided and click “add to waitlist."